Your Vehicle Delivery

Vehicle Collection, Insurance, and End-of-Lease Guidance

At Silverstone Leasing, we’re committed to making your leasing journey as smooth and hassle-free as possible. Our friendly Customer Care Team, Michelle, Amber, Ned and Mandy, is here to support you at every stage, from initial delivery to end-of-contract returns.

Before Collection

When will my vehicle be ready for collection or delivery?

Once your vehicle is ready, a member of our team will contact you to confirm a suitable date for collection or delivery. Timelines can vary depending on manufacturer availability, finance approval and documentation. If you’re still waiting for confirmation, please contact us for an update.

What documents do I need to provide before collection?

To ensure a smooth handover, please have the following in place before collecting your vehicle:

A signed and approved finance agreement
Valid proof of insurance showing either the vehicle registration number or VIN
Any initial payments have been cleared
A valid UK driving licence for verification

I’m trying to insure the vehicle, but the registration isn’t recognised. What should I do?

This usually happens if the vehicle has only just been taxed. It can take up to 72 hours for databases such as the Motor Insurance Database (MID) to update. If you're unable to proceed using the registration number, try providing your insurer with the chassis number (VIN) instead.

If the issue continues after 72 hours, please contact our team for further assistance.

On the Day of Collection or Delivery

What happens during the vehicle handover?

During handover, a delivery driver will guide you through the process, which includes:

A full walk-around inspection of the vehicle to check for any damage
Confirming the mileage
Ensuring all accessories and documents (manuals, spare key, etc.) are present
Signing a delivery note to confirm receipt in good condition

This ensures everything is recorded clearly for your peace of mind.

After Collection

How do I tax my vehicle?

Road tax is included in your lease agreement for the full duration of the contract. If you receive a tax reminder, simply contact our Customer Care Team to confirm that everything is in place.

How do I insure my vehicle?

Before collecting your car, you must arrange fully comprehensive insurance. The policy must name the finance provider as the registered owner and keeper of the vehicle. We recommend confirming these details with your insurer early to avoid delays.

Finance and Contract Queries

Can I change the mileage on my lease agreement?

Mileage changes may be possible depending on your finance provider's policies. If your driving habits have changed since you started your lease, get in touch, and we’ll help assess your options.

What happens if I exceed my agreed mileage?

If you exceed your contracted mileage allowance, an excess mileage charge will be applied at the end of your lease. The rate is specified in your lease agreement, and we’ll always be transparent about the costs involved.

End of Lease and Returns

What happens at the end of my lease?

As your lease term nears its end, our Customer Care Team will contact you to arrange the return of your vehicle. We’ll also guide you through your next steps, whether that’s taking out a new lease, extending your current agreement or simply returning the car.

Frequently Asked Questions

If your insurance provider is not recognising your car’s registration, it is likely because the vehicle has just been taxed or is in the process of being taxed. It can take up to 72 hours for all systems, including the Motor Insurance Database (MID), to update.

To help speed up the process, you can try providing your insurer with the chassis number (VIN) instead of the vehicle's registration number. This may allow them to find the vehicle details in their system.

If the issue persists beyond 72 hours, please don't hesitate to contact Michelle, Amber, or Mandy from our Customer Care Team, and we will be happy to assist you further.

When your new lease vehicle is delivered, a handover process will take place. This includes:

✅ A visual inspection of the vehicle – The delivery driver will walk you through the car to check for any visible damage or defects.
✅ Verification of mileage – The mileage recorded at delivery will be confirmed.
✅ Checking supplied accessories – You will receive all necessary accessories, such as the logbook, spare keys, and charging cables (for EVs).
✅ A final signature – You will be asked to sign to confirm that the vehicle has been delivered in the expected condition.

If you spot any damage or missing items, make sure you report it immediately and note it on the delivery paperwork. You should also inform Michelle, Amber, or Mandy right away so we can assist you.

Most vehicles are delivered with a small amount of fuel or charge, just enough to get you to the nearest petrol station or charging point. We highly recommend checking the fuel or battery level before making any long trips.

If your vehicle is an electric or hybrid model, ensure you have access to a compatible charging station. If you need assistance with charging locations or setting up home charging, please don't hesitate to contact our Customer Care Team.

Most modern vehicles come equipped with an integrated sat-nav system or support for Apple CarPlay, Android Auto, or Bluetooth navigation apps. Here’s how to get started:

Using Built-in Sat-Nav:

Press the NAV or MAP button on your vehicle’s infotainment system.
Enter your destination manually or use voice command if available.
Adjust settings such as preferred routes and traffic updates.

Using Apple CarPlay or Android Auto:

Connect your iPhone (via USB or wireless, if supported) and enable CarPlay.
For Android, plug in your phone via USB and select Android Auto.
Open Google Maps, Waze, or another navigation app to get started.

If you need help setting up your system, Michelle, Amber, or Mandy can guide you through the process.

If your delivery date changes due to manufacturer delays or logistical reasons, our Customer Care Team will contact you with an update and arrange a new convenient date. You can also reach out anytime for a status update.

In most cases, the person named on the finance agreement must be present to collect the vehicle. If exceptional circumstances apply, please contact our team in advance to discuss possible alternatives and required documentation.

We recommend inspecting the vehicle carefully during handover. If any damage is present, make sure it’s noted on the delivery paperwork before signing. Then contact our team with photos so we can investigate and resolve the issue promptly.

Yes, lease vehicles typically come with two keys. If a spare key is missing at handover, please inform the delivery driver and notify our team so we can ensure it’s provided or reordered.

If you move or change your contact details during the lease, it’s important to let us know. Contact our Customer Care Team, and we’ll update your information with the relevant finance provider to ensure continued communication and compliance.

Hear from Our Happy Customers

At Silverstone Leasing, we believe the best way to understand the quality of our service is to hear directly from the people who matter most – our customers. In these short video testimonials, you’ll see real experiences from individuals and businesses who’ve leased with us. From first-time drivers to fleet managers, their stories highlight the care, transparency, and expertise that set us apart.

Have a question for our Customer Care team? At Silverstone Leasing, we make it easy, with transparent pricing, tailored advice, and a 5-star rated team ready to help.